Retail Support Coordinator

Pride yourself on your excellent organisation and communication skills? 

Able to forge strong relationships with colleagues and always see tasks through to completion? 

If so, we have an opportunity for a Retail Support Coordinator to join our Retail Support team here at Basecamp, our Head Office in Urmston, Manchester. 

The Retail Support Coordinator provides administrative and operational support to retail teams to ensure smooth store operations and effective communication between Basecamp (Head Office) and retail teams. This role assists in coordinating resources, tracking performance, and supporting the implementation of company initiatives across the retail division. The Retail Support Coordinator supports the UK Retail Support Manager in resolving operational issues and ensuring that all stores and concessions are aligned with company standards and best practices. 

The Impact you will have in this role is: 

Basecamp Support   

• Concessions and retail store teams have a clear and reliable point of contact 
• Queries are answered and resolved smoothly and promptly through telephone, email, or other communication platforms  
• Effective communication between retail teams and Basecamp based departments such as People Team, Health & Safety, Merchandising, Distribution Centre, and Marketing is maintained
• Administrative support is efficiently provided for the whole retail estate 

Stock Management and Marketing 

• Stock transfers are successfully processed and tracked through to completion, with daily spreadsheets accurately updated
• Delivery discrepancies, colleagues’ uniform orders, and faulty or damaged goods reports are accurately recorded on relevant systems
• Daily orders are efficiently processed, ensuring timely facilitation of deliveries 

Internal Communications  

• Strong interdepartmental relationships are successfully built and maintained between retail teams and all brands within the Group 
• All relevant communications are effectively cascaded to retail teams through SharePoint, Myagi, and Viva Engage 

General 

• Concessions and stores teams are fully compliant with company policies and procedures and queries answered 
• Effective relationships are maintained with Senior Management and reasonable duties and instructions followed promptly  
• Meetings regarding training, planning, or communication are attended as required, contributing to informed decision-making and strategic alignment
• Strong relationships with third parties and key management within host stores are developed, resulting in negotiated benefits such as window space and other promotional opportunities  
• Contributions to the weekly newsletter providing valuable insights and updates, enhancing team communication
• Other Regional Managers and Area Support Managers are supported when required, including providing relief cover with overnight stays when necessary   

As our future Retail Support Coordinator, you will have: 

• At least 3 years experience within an administrative office support role
• Strong administration skills
• Concise in written/ verbal communication
• Highly organised and efficient with a ‘can-do’ attitude
• Proactive and reactive
• Ability to deal with all people in all levels of the business
• Can see the bigger picture
• Sees tasks through to completion
• Self-motivated and ability to work on own initiative and without supervision
• Excellent interpersonal and communication skills  
• Enthusiastic team player and ability to work with other colleagues in a dynamic and growing business  
• Ability to work under pressure and manage multiple projects and tasks
• Can learn and adapt to working with different systems 

Systems knowledge 

• Core Microsoft Office user with high degree of computer literacy and PC skills including, Excel, Word and Powerpoint, 
• Confident using online communication platforms 

We can offer you: 

• Profit Share Bonus: Enjoy a discretionary bonus based on the company's success.
• Future-Proof Pension: Secure your retirement with our comprehensive pension plan.
• Annual Leave: 25 days starting annual leave entitlement
• Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
• Buy More Leave: Buy up to an additional 3 days of annual leave every year
• Exclusive Discounts: Get special discounts across all our brands.
• Perks at Your Fingertips: Access a variety of benefits through our company website.
• Family Support: Benefit from enhanced Maternity, Paternity & Adoption leave after 2 years of service.
• Celebrate You: Take advantage of birthday hours to celebrate your special day.
• Wellness Walks: Join company walks to stay active and connect with colleagues.
• Inspiring Workspace: Work in a state-of-the-art Head Office environment.
• Volunteer Day: Enjoy a paid day off to give back to your community.
• Hassle-Free Parking: Free, secure on-site parking for all employees.
• Delicious Dining: Enjoy meals at our subsidized canteen, featuring Starbucks coffee.
• Cycle to Work: Save on travel with our cycle-to-work scheme.
• Fitness Perks: Access discounted gym memberships at various locations.
• Convenient Facilities: Freshen up with our on-site shower facilities, complete with hairdryers and straighteners. 

Our Regatta Family:

The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need. 

It’s a friendly, supportive family business – a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate. 

The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit. 

Our investment in the environment: 

Sustainability is at the heart of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in! 

Diversity, Equity, and Inclusion: At Regatta Group, we are committed to creating a diverse, inclusive, and welcoming workplace. We are an equal opportunities employer and encourage applications from all backgrounds. Should you require any reasonable adjustments during the recruitment process, we are happy to support you.